Datenschutzerklärung

mochimo.store ("we", "us") is operated from Helsingborg, Sweden. We are the data controller for your personal information.

Contact: contactlycenne@gmail.com
Address: Dalhemsvägen 130C, 254 63 Helsingborg, Sweden

1. What we collect
When you order, create an account, or contact us, we collect:

Contact details: name, shipping/billing address, email, phone
Order info: products viewed, in cart, purchased, transaction details
Payment info: payment method, last 4 digits, confirmation (we never store full card numbers - Shopify Payments / PayPal does)
Device info: IP address, browser, how you use the site via cookies
Communications: messages you send to our support

2. Why we use it (GDPR legal basis)

To fulfill your order and ship it - contract
To process payments and prevent fraud - contract + legitimate interest
To send order updates and answer support tickets - contract
To improve our store and show relevant products - legitimate interest
To send marketing emails if you subscribe - consent (you can unsubscribe anytime)
To comply with accounting / tax law - legal obligation

3. Who we share it with
We only share what is needed to run the store:

Shopify - hosts our store and processes data
Payment providers - Shopify Payments, PayPal, etc.
Fulfillment partner - e.g. Teemdrop and shipping carriers (PostNord, DHL) to pack and deliver your order. They only get name, address, phone, and order items.
Email / support tools - to send tracking and answer you
Legal authorities - if required by law

We do not sell your personal information.

4. International transfers
Our fulfillment partner ships from outside the EU. When we transfer your data outside EU/EEA, we use EU Standard Contractual Clauses (SCCs) via Shopify and our partners to protect it.

5. How long we keep it

Orders & invoices: 7 years (Swedish accounting law)
Support chats: 2 years
Marketing consent: until you unsubscribe
Account data: until you delete your account

6. Cookies
We use essential cookies for checkout and analytics/marketing cookies if you accept them in our cookie banner. You can manage cookies in your browser.

7. Your rights under GDPR
If you are in EU/EEA/UK, you have the right to:

Access what data we have about you
Correct inaccurate data
Delete your data ("right to be forgotten")
Get a copy / port your data
Object to or restrict certain processing
Withdraw consent for marketing at any time
Complain to your data authority - in Sweden: IMY (imy.se)

To exercise rights, email contactlycenne@gmail.com We will respond within 30 days and may need to verify your identity.

8. Children
Our site and products are for ages 14+. We do not knowingly collect data from children under 13.

9. Security
We use Shopify's secure infrastructure and SSL. No system is 100% secure, so please don't send sensitive data via unsecure channels and keep your account password safe.

10. Changes
We may update this policy. The latest version will always be posted here with the updated date.